Billing Policy

1. Subscription Plans

OgyMogy offers subscription-based plans that provide access to monitoring features for Android devices, Windows computers and Mac computers. Plan availability, features and pricing are detailed on the Pricing page and are subject to change as described in Section 7.

Each subscription license covers one (1) device on the platform specified at purchase. To monitor multiple devices, you must purchase a separate license for each device. All licenses associated with your account are accessible through the same OgyMogy dashboard.

OgyMogy subscriptions are offered on the following billing intervals:

• Monthly subscription — billed every 30 days from the date of purchase
• Quarterly subscription — billed every 90 days
• Annual subscription — billed once every 12 months; typically offered at a discounted rate compared to monthly billing

The specific plans and intervals available may vary by platform (Android, Windows, Mac) and by region. Pricing displayed during checkout is the authoritative price at the time of purchase.

2. Payment Methods

OgyMogy accepts the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Other payment methods as displayed at checkout

All transactions are processed through a PCI-DSS compliant payment processor. OgyMogy does not store your full card number, CVV or other sensitive payment credentials on its own servers. Payment processing is handled by our third-party payment partner.

By providing payment information and completing a purchase, you authorize OgyMogy to charge the selected payment method for the subscription amount at the time of purchase and at each renewal interval unless you cancel before the renewal date.

3. Billing Cycle and Renewals

OgyMogy subscriptions renew automatically at the end of each billing interval unless you cancel before the renewal date. The renewal charge is applied to the same payment method used for the original purchase.

Your access to OgyMogy features continues without interruption through the renewal date and resumes in the following billing period upon successful renewal payment.

The renewal date is visible in your OgyMogy account under Account Settings. If you have questions about your next renewal date, contact billing@ogymogy.com.

4. Free Trial

OgyMogy may offer a free trial period on certain plans. Where a free trial is offered:

• Payment information is required to start the trial
• The trial period begins on the date you complete account registration
• At the end of the trial period, your selected plan will be charged automatically unless you cancel before the trial ends
• One free trial per customer account; duplicate accounts created to obtain additional trial periods are a violation of the Terms of Service

If a free trial offer is not currently active on the plan you are viewing, pricing during checkout reflects the full subscription rate with no trial period.

5. Refund Policy

OgyMogy offers a 30-day money-back guarantee on first-time purchases of new subscriptions, subject to the conditions below.

Eligible for refund

• First-time purchase of a new subscription plan where the refund request is made within 30 days of the original purchase date
• Technical failure where OgyMogy is demonstrably incompatible with the monitored device and the issue cannot be resolved by our support team within a reasonable timeframe
• Billing errors — duplicate charges, incorrect amounts or unauthorized charges attributable to OgyMogy system errors

Not eligible for refund

• Renewal charges on active subscriptions (only the initial purchase is covered by the 30-day guarantee)
• Requests made more than 30 days after the original purchase date
• Situations where a refund was previously issued on the same account
• Cases where the subscription was terminated by OgyMogy due to violation of the Terms of Service or Acceptable Use Policy
• Partial-period refunds for cancellations mid-cycle (access continues through the end of the paid billing period)
• Purchases made through third-party resellers or promotional platforms other than ogymogy.com directly

How to request a refund

To request a refund within the eligible window, contact billing@ogymogy.com with your account email address, order number and a brief description of the reason for the refund request. Refunds are processed within 7–10 business days to the original payment method.

6. Cancellation

You may cancel your OgyMogy subscription at any time from your Account Settings page. Cancellation stops the automatic renewal of your subscription but does not terminate access immediately. Access to OgyMogy continues until the end of the current paid billing period.

For example, if you are billed monthly on the 15th of each month and you cancel on the 20th, your access continues through the 14th of the following month and no further charges are made.

Cancellation does not automatically delete your account or remove your monitoring data. Data retained in your account after cancellation is governed by the Privacy Policy.

To cancel, log in to your OgyMogy account, go to Account Settings and select the cancellation option. If you are unable to access your account to cancel, contact support@ogymogy.com for assistance.

7. Price Changes

OgyMogy reserves the right to change subscription pricing. If OgyMogy changes the price of a plan to which you are currently subscribed, we will:

• Notify you by email at the address on your account at least 14 days before the new price takes effect
• Apply the new price at your next renewal following the notification period

If you do not wish to continue at the new price, you may cancel your subscription before the renewal date on which the new price would apply. Continued use of the subscription after the price change takes effect constitutes acceptance of the new pricing.

Promotional or introductory pricing is valid for the period specified at the time of purchase and may revert to the standard rate at renewal.

8. Failed Payments

If a renewal payment fails, OgyMogy will attempt to process the charge again over a short retry period. During this window, your account may enter a grace period during which access to the service may be limited or suspended.

If payment is not successfully collected after the retry period, your subscription will be cancelled and access to OgyMogy monitoring features will end. Your account and associated data will be retained in accordance with the Privacy Policy, but active monitoring will stop until a new subscription is purchased.

To update your payment method, log in to your OgyMogy account and go to Account Settings. You can update your card details or switch to an alternative payment method at any time.

9. Chargebacks and Billing Disputes

If you believe a charge on your statement is incorrect, please contact billing@ogymogy.com before initiating a chargeback with your bank or card issuer. We are able to resolve the majority of billing disputes directly and quickly.

Initiating a chargeback without first contacting OgyMogy billing support may result in immediate suspension of your account. Accounts subject to fraudulent chargebacks may be permanently closed and referred for further action.

OgyMogy will cooperate fully with payment processors and card issuers in all chargeback and dispute investigations and will provide transaction records and supporting documentation as required.

10. Taxes

Subscription prices displayed on the OgyMogy website may or may not include applicable taxes, depending on your location and applicable law. Where required by law, OgyMogy will collect and remit sales tax, VAT, GST or other applicable taxes in addition to the subscription price.

You are responsible for all taxes applicable to your purchase under the laws of your jurisdiction. If you are a tax-exempt entity, contact billing@ogymogy.com before purchase with relevant documentation to determine whether tax exemption can be applied to your account.

11. Billing Support

For all billing inquiries, refund requests or account questions, contact the OgyMogy billing team:

Email	billing@ogymogy.com
Support portal	ogymogy.com/contact
Response time	1–2 business days

When contacting billing support, please include your account email address and order number to help us locate your account quickly.