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Contact OgyMogy
Technical question, billing issue or just want to know if OgyMogy is right for your situation — send us a message and we will get back to you within 1 to 2 business days.
Technical Support
Installation issues, features not working, device compatibility
Billing and Payments
Refund requests, subscription changes, payment errors
Pre-Sales Questions
Compatibility checks, feature questions, plan recommendations
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Partnerships, press, abuse reports and everything else
Send Us a Message
Fill out the form below and our team will respond within 1 to 2 business days. For urgent billing issues or account lockouts, email support@ogymogy.com directly.
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Quick Answers
Before sending a message, check if your question is already answered here.
My installation is not working — what should I do?
First confirm the device model and OS version are supported. Then check that you added the OgyMogy app to the device's battery optimization exception list. The full troubleshooting checklist is in the Android Installation Guide. If the issue persists, email support@ogymogy.com with the device model and Android version.
I was charged but I can't log into my account.
Go to the login page and use the 'Forgot Password' link to reset your credentials. If the email address on your receipt is different from the one you're trying to log in with, email billing@ogymogy.com with your order number and we'll locate the correct account.
Does OgyMogy work on my specific phone model?
OgyMogy supports Android 5 through 15 across all major manufacturers including Samsung, Google Pixel, OnePlus, Xiaomi, Motorola, LG and more. For Windows, it supports versions 7 through 11. For Mac, it supports macOS Monterey through Sequoia including M1 to M4. If you need compatibility confirmed for a specific device, email support before purchasing.
How do I cancel my subscription?
Log in to your OgyMogy account, go to Account Settings, and select Cancel Subscription. Cancellation stops the next renewal charge but your access continues until the end of the current paid period. If you cannot access your account, email billing@ogymogy.com.
Can I get a refund?
OgyMogy offers a 30-day money-back guarantee on first-time purchases. If you are within 30 days of your original purchase date and have not previously received a refund, email billing@ogymogy.com with your order number and reason for the refund request.
Does the monitored person know OgyMogy is installed?
OgyMogy is designed to run silently with no visible app icon, no system tray entry and no push notifications. The monitored person does not receive a notification that monitoring is active. For the legal considerations around disclosure, see our Disclaimer page.
How do I monitor a second device?
Each OgyMogy license covers one device. To add a second device, log in and purchase an additional license from your Account Settings page. All licenses appear in the same dashboard under separate device profiles.
My data stopped syncing — what could cause this?
Common causes include the device losing its internet connection, the OgyMogy process being killed by the device's battery optimization, or a new app update interfering with the monitoring process. Check the device is online, re-add OgyMogy to the battery exception list, and contact support if syncing does not resume within 2 hours.
I think my account was accessed without my permission.
Change your password immediately via Account Settings, then email security@ogymogy.com with details of the unauthorized access. We will review your account access logs and assist with securing your account.