Frequently Asked Questions

OgyMogy supports Android 5.0 (Lollipop) through Android 15 on all major device manufacturers — Samsung, Google Pixel, OnePlus, Xiaomi, Huawei, Motorola, LG, Nokia and any Android-certified device. Both 32-bit and 64-bit hardware are supported.

Around 5 to 10 minutes with brief physical access to the device. The guided installation walkthrough in your OgyMogy account covers every step. After setup completes, monitoring begins immediately and no further device access is needed.

No. There is no app icon in the app drawer, no notification, no Recent Apps entry and no battery usage listing under a recognizable name. The device behaves exactly as before installation during normal use.

WhatsApp, Instagram, Snapchat, Facebook Messenger, TikTok, Telegram, Kik, Viber, LINE, Skype, WeChat, Tinder, and over 10 additional platforms. Full details for each platform are on the Android monitoring features page.

OgyMogy uses GPS satellite data, Wi-Fi network location and cell tower triangulation. Outdoor accuracy is typically within a few metres. Indoors or in areas with limited GPS signal, accuracy depends on available Wi-Fi and cell data. Route history logs all position points for any date since installation.

Yes. Call recording captures the audio of calls made and received on the monitored Android. Compatibility depends on the specific device model and Android version — some manufacturers restrict third-party call recording at hardware level. The installation guide identifies which devices support audio call recording.

Yes. Any installed app can be paused or blocked from your dashboard without touching the device. Websites can be blocked by URL or by category — adult content, social media, gambling, gaming — across all Android browsers. Restrictions apply immediately when the device is online.

Yes. OgyMogy detects SIM changes instantly, fires an alert with the new number, triggers a silent front camera photo and resumes all monitoring on the replacement SIM automatically. There is no gap in coverage and no reconfiguration is required.

A factory reset removes OgyMogy from the device but has no effect on data already backed up to your account. GPS history, messages, screenshots and all other captured data remain fully accessible in your dashboard. Only new data collection stops.

Yes. Remote screen lock blocks access to the device immediately and persists until you remove it from the dashboard. Remote wipe clears all device data as a last resort — for example when a device is stolen and cannot be recovered. Both commands execute silently.

Yes. A silent photo can be triggered from the front or rear camera at any time from your dashboard. No shutter sound, no flash and no on-screen indicator. The image is delivered to your account immediately. On SIM change, a front camera capture fires automatically without any manual trigger.

OgyMogy is designed for minimal battery impact. The background process is lightweight during normal monitoring. GPS reporting at high frequency has a greater battery impact than other features — the sync interval can be adjusted in preferences to balance coverage against battery life on devices where this matters.

Windows 7, 8, 8.1, 10 and 11 across Home, Pro and Enterprise editions on both 32-bit and 64-bit hardware. Compatible with all major PC brands — Dell, HP, Lenovo, Asus, Acer, Microsoft Surface and custom-built machines.

Yes. Every keystroke entered on the Windows PC is captured across all apps and browsers — including characters typed in password fields. This includes website login credentials, VPN passwords and application keys. This capability means the software must only be installed on devices you own and have legal authority to monitor.

Yes. InPrivate mode (Edge), incognito (Chrome) and private browsing (Firefox) prevent the browser from saving local history, but not OgyMogy. Browsing is captured at operating system level before the browser can suppress it. Every URL and visit timestamp from any private session is logged identically to a standard session.

OgyMogy runs under a process name that does not identify it as monitoring software. A user casually reviewing Task Manager will not find anything labeled "OgyMogy." A technically experienced user specifically hunting for monitoring software may identify it through deep system analysis. For typical office or household use, the process is unrecognizable.

Yes. A silent webcam snapshot can be triggered on demand from your dashboard. The image is delivered to your account without any notification, sound or indicator light on most standard webcam setups. The screenshot can also be triggered on a schedule alongside auto-screenshots of the full desktop.

Yes. Email content is captured from Outlook, Thunderbird and all major webmail clients (Gmail, Yahoo Mail, Outlook.com) accessed through the browser. Sent, received and drafted messages are logged with subject lines, recipients, body text and attachment names.

Yes. OgyMogy can record continuous screen video or take periodic auto-screenshots at intervals you set in preferences. Both methods capture everything displayed on screen — the active application, file names, web content and typed text — with timestamps organized by date in your dashboard.

Yes. Every Wi-Fi network the PC connects to is logged with connection times and duration. Unusual data transfers to external drives or cloud storage services are flagged. Network monitoring on Windows helps identify unauthorized data exfiltration attempts on company devices.

Yes. OgyMogy maintains a complete inventory of installed applications with install dates. When new software is added to the PC, an alert can be triggered in your dashboard — useful for catching unauthorized tools, personal apps or software that violates company policy on work devices.

Yes. Documents sent to any printer connected to the Windows PC are logged with file names and content previews. Print monitoring is particularly relevant in regulated environments where physical document exfiltration is a compliance risk alongside digital channels.

macOS Monterey (12), Ventura (13), Sonoma (14) and Sequoia (15) are all supported. Both Intel Macs and Apple Silicon (M1, M2, M3 and M4 chips) are compatible. MacBook Air, MacBook Pro, iMac, Mac Mini and Mac Pro are all covered.

No. There is no Dock icon, no menu bar entry, no Spotlight result and no System Settings listing under the OgyMogy name. The monitored Mac user sees no visible sign of the software under normal everyday use.

Yes. Safari Private Browsing prevents the browser from saving local history — but OgyMogy captures browsing at the macOS level before the browser can suppress it. Private Browsing sessions are logged with full URLs, page titles and visit timestamps, identical to regular sessions.

Yes. Silent images can be triggered from the built-in FaceTime camera or any connected external webcam from your dashboard. No notification, sound or indicator light appears on most Mac models when the capture is taken.

OgyMogy captures keystrokes across all standard macOS applications — Safari, Chrome, Firefox, Mail, Messages, Notes, Pages, Numbers and any app using standard macOS keyboard input. Input from on-screen keyboards and some specialized hardware input devices may not be captured.

macOS security prompts are managed during the installation process itself. The OgyMogy Mac guide walks through every System Settings permission that must be granted. Once configured and running, no further prompts appear during normal operation.

Yes. OgyMogy captures periodic screenshots or continuous screen recordings of the Mac desktop. Both Safari private browsing and standard browser sessions are captured at the screen level. All recordings are timestamped and organized by date in your dashboard.

Yes. OgyMogy is fully compatible with all Apple Silicon Macs including M1, M2, M3 and M4 chips across MacBook Air, MacBook Pro and iMac models. Performance on Apple Silicon is equivalent to Intel Mac monitoring with no feature limitations.

All major credit and debit cards — Visa, Mastercard, American Express, Discover — and PayPal. Payments are processed by a PCI-DSS compliant payment processor. OgyMogy does not store your full card number on its own servers.

Yes. Subscriptions renew automatically at the end of each billing period — monthly, quarterly or annual. To cancel before renewal, log in to Account Settings and select Cancel Subscription. Your access continues through the end of the current paid period after cancellation.

OgyMogy offers a 30-day money-back guarantee on first-time purchases. Email billing@ogymogy.com within 30 days of your original purchase with your account email and order number. Renewal charges, requests after 30 days and accounts terminated for policy violations are not eligible. Full terms are in the Billing Policy.

Log in to your OgyMogy account, go to Account Settings and select Cancel Subscription. Your subscription continues until the end of the current billing period — access does not end immediately. If you cannot access your account, email billing@ogymogy.com with your order number.

Yes. Each OgyMogy license covers one device on one specific platform. To monitor two Android phones and one Windows laptop, you need three separate licenses. All devices are accessible from the same dashboard. Contact support for volume pricing on 10 or more devices.

Yes. Annual and quarterly subscriptions offer a lower effective monthly rate compared to month-to-month billing. Current pricing for all intervals is shown on the Pricing page. Promotional pricing may be displayed at checkout when available.

OgyMogy retries the charge over a short period. During this window your account may enter a grace period with limited access. If payment is not collected after the retry period, your subscription cancels and monitoring stops. Update your payment method in Account Settings to avoid gaps.

Yes. You can change your billing interval at renewal. Log in to Account Settings and select your preferred interval before the next renewal date. The new interval takes effect at the start of the following billing cycle.

Yes, with the correct conditions in place. It is legal for parents monitoring minor children's devices, employers monitoring company-owned devices with appropriate employee notice under state law, and individuals monitoring their own devices. Monitoring another adult's personal device without their consent is illegal. See our Disclaimer for the specific federal statutes that apply.

This depends on your state. Connecticut, Delaware and New York have specific notice requirements. In most states a written Acceptable Use Policy (AUP) — stating that company devices are subject to monitoring and acknowledged by employees — satisfies the requirement. Consult employment counsel in your state before deploying monitoring software on employee devices.

Yes. Parents and legal guardians in all US states have the right to monitor devices they own that are used by their minor children (under 18), with or without the child's knowledge. The legal situation changes at age 18 when adult consent requirements apply in most jurisdictions. Reviewing your state's specific laws is advisable for teenagers close to that age.

No. Monitoring a spouse or partner's personal device without their explicit consent is illegal under the Electronic Communications Privacy Act, the Wiretap Act and equivalent state laws — regardless of marital status or relationship. OgyMogy's Terms of Service explicitly prohibit this use. Accounts in violation are terminated and may be reported to law enforcement.

Account and monitored device data is retained for 90 days after subscription expiry or account deletion, then permanently deleted. Billing records are retained for 7 years for tax compliance. You can export your data before cancellation from your dashboard. Full details are in the Privacy Policy.

Contact abuse@ogymogy.com with as much detail as possible. OgyMogy investigates all abuse reports and terminates accounts found in violation of the Terms of Service. For immediate personal safety concerns, contact local law enforcement directly — they are able to act faster and with greater authority than we can.

Yes. All monitored device data in your account belongs to you. OgyMogy does not access, analyze, share or sell it. Monitored data is only accessed in three situations: when you explicitly request technical support involving that data, when required by valid legal process, or to investigate a reported Terms of Service violation involving your account.

OgyMogy is available internationally. The lawfulness of device monitoring varies significantly by country and jurisdiction. You are solely responsible for ensuring your use complies with the laws of your country, region and any jurisdiction in which monitored devices are used. Review the laws applicable to your location before installing OgyMogy.